1. General Refund Policy

Refund eligibility and processing depend on the service type and specific circumstances. All refund requests must be submitted through our official channels with proper documentation. Processing time varies by service category and payment method used.

• Request Method: Through registered email or customer portal
• Documentation: Booking details, transaction ID, valid reason
• Processing Time: 7-21 working days depending on service

2. Tour Package Cancellations

Tour package cancellations are subject to package-specific terms and conditions:

• More than 30 days: 10-15% cancellation charges
• 15-30 days: 25-35% cancellation charges
• 7-14 days: 50-60% cancellation charges
• Less than 7 days: 75-100% cancellation charges
• No-show: No refund

Actual charges vary by package and service provider terms. Peak season bookings may have different policies.

3. Flight Booking Cancellations

Flight cancellations follow airline-specific policies:

• Refundable Tickets: Cancellation as per airline terms, applicable fees deducted
• Non-Refundable Tickets: Generally no refund; exceptions for airline cancellations
• Airline Cancellations: Full refund or rescheduling as per airline policy
• Service Fee: Wewon Pay processing fee may apply (₹200-₹500 per passenger)

Refund timeline: 7-21 working days. Special fare tickets have specific restrictions.

4. Hotel Reservation Cancellations

Hotel cancellations are governed by property-specific policies:

• Free Cancellation: If cancelled before free cancellation deadline (varies by property)
• Partial Refund: Cancellations within policy window with deductions
• No Refund: Late cancellations or no-shows
• Peak Season: Stricter policies during holidays and events

Check specific property cancellation policy before booking. Advance payment bookings may be non-refundable.

5. Bus Ticket Cancellations

Bus ticket cancellations follow operator-specific policies:

• More than 24 hours: 10-20% cancellation charges
• 12-24 hours: 25-40% cancellation charges
• 6-12 hours: 50-60% cancellation charges
• Less than 6 hours: 75-100% cancellation charges
• After departure: No refund

Refund processing time: 5-10 working days. Operator terms may vary.

6. Money Transfer Refunds

Domestic Money Transfer refund scenarios:

• Failed Transactions: Auto-refund within 24-48 hours
• Disputed Transactions: Investigation period 7-15 days
• Cancelled Transfers: Refund if not yet processed by beneficiary bank
• Incorrect Details: Reversal subject to banking procedures

Completed transactions cannot be reversed. Contact support immediately for transaction issues.

7. BBPS Payment Refunds

Bharat Bill Payment System refund guidelines:

• Failed Payments: Auto-refund within 24 hours
• Duplicate Payments: Refund after verification (7-15 days)
• Biller Issues: Resolution as per biller policy
• System Errors: Refund within 48 hours upon confirmation

Keep transaction receipts. Contact biller directly for service-related issues.

8. Banking Services Refunds

Banking transaction refunds and reversals:

• Failed Transactions: Reversed within 24-72 hours
• Disputed Charges: Investigation as per banking partner policy
• Service Charges: Non-refundable unless system error
• Wrong Account: Reversal subject to banking procedures

Follow banking partner's dispute resolution mechanism for complex cases.